	Support policy
	We understand your concern about support on software on which you will base your own products. As a customer of our Qios.DevSuite you can rely on our Servicedesk support, now and in the future. The preferred method to initiate contact with our Servicedesk is by use of our Extranet, for which you will receive a login and password when you order a license. Once contact has been initiated we use regular e-mail to communicate. Reported bugs and technical questions are always investigated and answered immediately when received during our Servicedesk office hours. When necessary and possible, and no workaround can be provided, a new version will be published right away. To give you an idea of our version history please take a look at the Version Information area. Depending on the changes a new version contains, we can decide to publish a beta version first. QIOS Servicedesk office hours are from 09.00 to 17.00 GMT+2, Monday to Friday. When needed these hours are extended, we are quite flexible with that. We do not publish and do not sell our sourcecode, except for our Qios.DevSuite.MemoryPack for which the sourcecode is published and free available on our website. If you have specific questions about our sourcecode we are always willing to answer your questions.

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